Help Desk
queries and concernsOur support team is based in Australia and New Zealand with experience in technology solutions and the services and products that we provide. In the instance where a problem is of a technical or complex nature, our customer service staff will log a call for the attention of a Nimbus technician and may involve a site visit. Where the problem is a user issue, the fees are discussed and agreed to prior to work commencing.
Online
Help LibraryNimbus has developed a full range of self-help videos that are readily accessed via our interactive library, easy to follow and backed up with a help-desk if additional support is required. Standard support is provided with all Nimbus services and products, with plans available on a fee for service basis where additional support or training is required.
Superior Support
Customer ServiceNimbus prides itself on high levels of customer service that support and nurture the working environment in which our services are utilised. Our fundamental plank of customer service is ensuring customers’ needs are attended to efficiently and effectively, with technology and attention to detail.
Training
Modules and ProgramsAs an end-to-end developer and provider of technology solutions, Nimbus offers both onsite and off-site training where and when required. Technology solutions can sometimes be confronting and we aim to alleviate any stress or concerns that people using the solution may encounter. Training modules and customised programs are designed to be cost-effective, practical and hands-on.
FAQ – XLR8 Pro.
XLR8Pro is a state of the art Cloud based Enterprise Automotive Workshop Management System. It has been entirely designed and developed in Australia specifically to meet the demanding needs of automotive workshops. It features integration with major sources of automotive data such as Vic Roads Vehicle database and leading B-B Portals. It is available for a small monthly subscription with no contracts required or capital investment required. It is simple to setup and can be operational within minutes of registering. No special hardware is required to run it, just a recent model PC, Macintosh or mobile device with a supported Web Browser. Unalike competitive products, it is an All in One (AIO) solution requiring no third party add-ons or infrastructure. Everything you need to improve your productivity, profitability and most importantly your work life balance.
Most software applications need to installed on your local computer and can only be accessed on this device be it a Mac or a PC. For multi user access you generally need a File Server along with its associated on costs. All data usually resides on this machine as well and hence is only as secure as your workshop and backup procedures. A Cloud application is installed on a number of highly available Enterprise Servers located in secure Australian data centres. Access is via the Internet using a web browser on a current model PC or Mac. It can be accessed from anywhere anytime.
Most businesses use a range of software applications to effectively run their business. These applications are typically an accounting program, a CRM program, B-B Portals, Booking and Scheduling. XLR8 Pro delivers all these and more. It is a truly All in One solution for your workshop.
All your data is located on servers in our Australian Tier 1 data centres. These are extremely secure locations with highly available Internet and Power. For added security both the data and the application are replicated across multiple data centres and in the unlikely event that the prime server fails, the system will automatically switch to one of its backup servers. XLR8 Pro has been designed to also allow you to export your key data onto one of your local devices if required.
We recommend all sites have a backup Internet connection which would typically be a Mobile Phone with a 3G or 4G connectivity and associated data plan which can be tethered to your primary terminal. We can help you set this up. In the unlikely event that you loose both connections, XLR8 Pro has been designed with an Offline Mode which will still give you access to key data with no Internet connectivity required.